Humanising staff management

Bloodhound is an expert provider of real-time personnel and productivity management technology. Their products utilise a variety of IoT hardware to provide live tracking of personnel while simultaneously providing information and tools to staff.

While exploring new hardware solutions that would utilise Android hardware and low energy Bluetooth beacons along with GPS, Bloodhound engaged Polymorph to design and develop software solutions for use on these new devices. This gave us the opportunity to research how users actually interact with these products. We worked toward finding solutions that could improve the experience of using the platform and alleviate pain points that users could experience in their daily work, thereby improving workflow and productivity.

To get started with developing a solution we spoke to a small cross section of experts and users to gather information and test assumptions. The foundation of the platform we needed to develop was already established: at a minimum the new devices had to provide the same features, but better and with a myriad of possible additional functionality. Because of the established platform we were able to get useful user feedback very quickly. We developed several prototypes, tested them, and iterated on the solution.

Technical challenges

  • GPS is not reliable inside buildings, which is where the low energy Bluetooth beacons are used. Ensuring that the right beacon is providing the right signal at the right time was not simple, and without that reliability the product experience would suffer.
  • This functionality needed to be reliable across a wide range of devices and the fragmentation of the Android market has resulted in very inconsistent Bluetooth performance from different handsets.

Team achievements

  • We developed two solutions: Patrol is software for individuals on teams, initially planned for security staff, but subsequently implemented to be useable for other teams. It offers the team members proof of presence and delivers them location based instructions on where they need to go.
  • AndRover is a product designed for team managers, offering various location based scheduling and reporting tools in addition to proof of presence functionality.

The apps are now in the market and user feedback is being assessed to determine what the best direction for future development will be. Bloodhound and Polymorph have formed a partnership to take the product forward and ensure the success of future growth.

“Knowing we have Polymorph involved when we take on a new mobile project means we can step into the undertaking with confidence that we have the experts on board.”Simon Armstrong, Chief Technology Officer, Bloodhound